SOAPs: Transition from workload automation drives enterprise scalability

The journey from workload automation to orchestration

For years, workload automation tools provided the backbone for IT operations. It handled dependencies, ran batch jobs and helped IT teams keep business processes on schedule. But as IT environments grew more distributed, the boundaries of WLA were no longer enough. Cloud-native applications, big data pipelines and complex digital infrastructure presented evolving challenges.

Recognizing this, Gartner® retired the Magic Quadrant™ for Workload Automation in 2023 and introduced the Magic Quadrant™ for Service Orchestration and Automation Platforms (SOAPs). In their 2025 report, Gartner notes:

SOAPs empower infrastructure and operations (I&O) leaders to streamline and accelerate the delivery of business services. These platforms integrate workflow orchestration, workload automation and resource provisioning across an organization’s hybrid IT landscape. By automating and optimizing these processes, SOAPs enable organizations to rapidly deploy workloads, enhance operational efficiency and achieve significant cost savings while ensuring high availability and business continuity.

In other words, SOAPs expanded what WLA started. They brought orchestration to workflows that span on-premises, multi-cloud and business domains.

What makes SOAPs different

While WLA remains a critical foundation for IT automation, SOAPs go further by:

• Unifying automation across hybrid IT environments, from mainframe schedulers to SaaS applications
• Supporting event-driven automation and real-time response instead of relying solely on time-based job scheduling
• Providing self-service dashboards that improve visibility and governance across IT and business processes
• Integrating with data pipelines and digital services, connecting file transfer, ETL and APIs into a single automation fabric

By 2029, Gartner predicts that “90% of organizations currently delivering workload automation will be using service orchestration and automation platforms (SOAPs) to orchestrate workloads and data pipelines in hybrid environments across IT and business domains.” That underscores the need for IT leaders to rethink automation strategies now, not later.

Why this evolution matters for IT leaders

Automation is no longer a series of tactical projects. Batch processing, scripting and ad hoc SaaS workflows create silos that slow down digital transformation. To achieve enterprise agility, I&O leaders need orchestration that:

• Optimizes end-to-end workflows instead of point solutions
• Consolidates automation tools for better governance and cost savings
• Enhances operational efficiency while improving visibility across IT services
• Scales with digital infrastructure and new business initiatives

A SOAP platform provides the foundation for this transformation. It creates the connective tissue that ties together applications, services and data pipelines to drive processes reliably and make sure they can adapt to changing business needs.

Broader industry impact

The move from WLA to SOAPs is reshaping industries, business functions and use cases.

Finance and accounting teams are using orchestration to streamline reconciliation and close processes, improving compliance and audit-readiness.

Healthcare organizations are orchestrating patient data, billing and supply delivery to deliver mission-critical services reliably.

Manufacturers are coordinating supply chains and production planning with data orchestration across SAP, MES and logistics systems.

Retailers are embedding forecasting, replenishment and customer data flows into end-to-end workflows that cut costs and improve business agility.

The widespread impact across industries underscores the importance of choosing a partner with the vision and execution to support enterprise-scale automation.

A Leader among SOAPs

Redwood Software was named a Leader for the second consecutive year in the 2025 Gartner® Magic Quadrant™ for SOAPs, positioned furthest in Completeness of Vision and highest for Ability to Execute.

ActiveBatch by Redwood, part of Redwood’s suite of automation fabric solutions, reflects the reasons for that Leader position. It extends traditional WLA into enterprise-wide orchestration. It’s an extensible job scheduling and workflow automation solution designed to simplify complex IT and business processes.

Key strengths include:

• Centralized monitoring and observability with reporting, auditing and proactive alerts
• Event-based automation and advanced scheduling that trigger processes in real time while managing global calendars and dependencies
• Extensive integrations and job steps for ERP, CRM, ETL, cloud and infrastructure to reduce scripting needs
• A Super REST API Adapter to connect with virtually any endpoint and offer flexibility in hybrid landscapes

By managing everything from file transfers to data warehousing and ERP workflows in a single platform, ActiveBatch allows teams to streamline operations, cut down on manual interventions and reduce infrastructure costs. It provides IT and DevOps with one central point of control for both legacy systems and modern, cloud-based tools.

Move beyond siloed automation projects and embrace a unified automation strategy that scales with your business. Get the full analyst report to understand more about the value and evolution of SOAPs.

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