ASCI Support Options

"ASCI sets the standard for how all companies should provide for their clients. We continue to be blown away with the excellent support we are provided."
Steve Schneider, Systems Administrator III and Automation Specialist for First Rate

Game-Changing Automation Demands Best-In-Class Support

Our Commitment to You: The goal of our Technical Support Team is to provide outstanding product support to all of our customers. Whether you are beginning to work with us or have been a long-time customer, you will experience continued excellence in the quality of our Support Services.

Support Services Directly From the Experts: The ASCI Technical Support Team is located alongside our Engineering Department, creating an environment of seamless interaction between our Software Development and Technical Support Teams. Rather than routing customers to non-experts, your cases are being directly managed by our product experts. The end result is exceptional service (98.08% Customer Satisfaction Rating) experienced by our customers due to the quality of our response and resolution time, as well as the limitless amount of professionalism and commitment that we give our customers.

Support Options: Our customers have the option to select a Technical Support Plan that best suits their organization's requirements.

Features Gold Support Platinum Support After Hours Emergency Support
My ASCI Support PortalInformation
Email (after case submission)Information
KnowledgebaseInformation
Call UsInformation  
Emergency Production System OutagesInformation    

All ASCI Support options are subscription-based, annual plans. Normal support hours are 6:00 am – 8:00 pm (ET NY) excluding ASCI holidays. An after-hours (24x7) Platinum Support subscription is also available for emergency system outages.
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